PruAdviser Online Services will be unavailable from 20:00 on Saturday 28 November until 12:30 on Sunday 29 November for website maintenance. We apologise for any inconvenience caused.
PruAdviser Online Services will be unavailable from 19:00 on Friday 4 December until 23:00 on Sunday 6 December for website maintenance. We apologise for any inconvenience caused.

Prudential International Assurance (PIA)

Current service status

From Monday 22nd June, Prudential International Contact Centre (PICC) phone lines were back up and running. The PICC contact centre team are available to receive inbound and make outbound phone calls from home. The phones lines are open during the times of 9am to 5pm Monday to Friday. 

We would continue to ask for all documents to be emailed to PICC at prudentialinternational@prudential.co.uk and for all monies to be sent by electronic means.

New and existing business queries

Please see the table below which highlights which email address to send the relevant business queries to.

Business/query Description Email address
New Business Submission of applications and other documentation for new business prudentialinternational@prudential.co.uk
Existing business Non-payment related servicing queries, assignment instructions, change of name/address requests, valuations, Unit Transaction History statements etc. customer.services@pru-europe.com
Payments Team Surrender payment instructions, Regular Withdrawal instructions, Payment Queries, Fund Switches paymentsteam@pru-europe.com
Trading Team Portfolio Bond payment instructions, Fund Switches and queries pemsgsspiateam@pru-europe.com
Claims Team Processing of death claims and claims queries. claims@pru-europe.com
Adviser charging team Adviser Charging instructions and queries pemscommissions@pru-europe.com

NEW signatureless process for Prudential International Assurance’s (PIA) range of bonds

Given the current challenges for you and your clients, we’ve implemented a new, ‘paperless’ process for new business and top-ups for PIA bonds.

The introduction of a new, signatureless declaration removes the need for you to obtain a ‘wet’ signature from your clients for their new business application. All you have to do is complete the relevant declaration to confirm you have your client’s authority (in line with the points laid out in the declaration) to submit the application on their behalf.

PLEASE NOTE : The signatureless declaration relates to the new business applications only. It can't be used for regulatory requirements like tax reporting requirements and residency declarations. 

Please note that there are regulatory requirements which will need a client signature. These are called out in the table below.

Please click on the relevant declaration below.

New business declaration

Top-up declaration

How the new process will work

Here’s a list of the PIA bond products in scope for the new signatureless process (i.e. those open to new business and top-ups).

Bonds Open to New Business

  • Prudential International Investment Bond (PIIB)
  • Prudential International Investment Portfolio (PIIP)
  • International Prudence Bond (IPB)
  • Prudential Onshore Portfolio Bond (POPB)
  • Prudential Onshore Portfolio Bond – Off Wrap contracts (POPB-OWC)

The table below sets out the process and any relevant further information for each type of PIA application.

Type of application Process Further requirements
Applications submitted by email
  • PIIIB
  • PIIP
  • IPB
  • POPB

All documents signed:

  • Scan and email to us

Application not signed:

  • Scan and email to us, copies of the application and signatureless  declaration.

Make sure that any additional anti-money laundering requirements are emailed to us too.

Please note that the client’s tax details must be must be completed in the Tax Residency Self Certification (TRSC) form and signed by the client. If this form cannot be signed by the client please contact your Prudential Account manager for alternative signatureless options.

Please also note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB applications).

Applications submitted ONLINE
  • POPB
  • POPB-OWC
Application submitted online via PruAdviser. Scan copy of the signatureless declaration along with reference number clearly marked on signatureless declaration.

Make sure that any additional anti-money laundering requirements are emailed to us too.

Please note that the client’s tax details must be must be completed in the Tax Residency Self Certification (TRSC) form and signed by the client. If this form cannot be signed by the client please contact your Prudential Account manager for alternative signatureless options.

Company/corporate investment
  • PIIB
  • PIIP
  • IPB
  • POPB

All documents signed:

  • Scan and email to us

Application not signed:

  • Scan and email to us, copies of the application and signatureless declaration

Make sure that any additional anti-money laundering requirements are emailed to us too.

Signatureless declaration must be appropriate to who is applying.

If the company investment is a single director, a witness signature is required and we cannot accept this as a signatureless declaration.

Please note that the client’s tax details must be must be completed in the Tax Residency Self Certification (TRSC) form and signed by the client. If this form cannot be signed by the client Please contact your Prudential Account manager for alternative signatureless options.

Please also note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB applications).

Trust cases

All documents signed:

  • Scan and email to us

Trust deed signed, but application not signed:

  • Scan and email to us, copies of the application and signatureless declaration

Make sure that any additional anti-money laundering requirements are emailed to us too.

If trust deed is uncertified, a back capture will be required as explained in AML section.

If a trust deed is not signed we cannot accept this as a signatureless declaration.

Please note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB applications).

Power of Attorney (POA) cases

All documents signed:

  • Scan and email to us

POA signed, but application not signed:

  • Scan and email to us, copies of the application and signatureless declaration

Make sure that any additional anti-money laundering requirements are emailed to us too.

Signatureless declaration must be appropriate to who is applying.

POA needs to be certified by relevant body – if uncertified, a back capture will be required as explained in AML section.

Please note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB applications).

Discretionary Asset Management (DAM) Applications

All documents signed:

  • Scan and email to us

Application not signed:

  • Scan and email to us,copies of the application and signatureless  declaration
Please note that if a signed DAM nomination form is not received, this business will not proceed.

How to send your signatureless declarations to us

Please send the completed declaration by secure email to prudentialinternational@prudential.co.uk and send the monies into us electronically. Please note that for POPB and POPB-OWC the adviser can send in applications online via PruAdviser.

How to send monies to us

For bank account details to send money on Prudential International Investment Bond, Prudential International Investment Portfolio and International Prudence Bond, please click here

For bank account details to send money on Prudential Onshore Portfolio Bond and Prudential Onshore Portfolio Bond-OWC please click here

If you need any help with this, please contact your Prudential Account Manager.

Prudential International Assurance (PIA) - AML (Anti-Money Laundering) requirements

In line with the changes made for a signatureless approach to applications, PIA have reviewed AML requirements and have put in place some changes which take effect from Monday 6 April.

New business / Top ups

  • If an FA can view the AML Customer Due Diligence (CDD) documents via video link (e.g. skype, face time) to confirm the scanned copy they have received is consistent with what they are viewing via video link, the Financial Adviser is permitted to then certify the AML CDD documents, assuming they are comfortable to do so, and email those to prudentialinternational@prudential.co.uk .
  • Where AML CDD documents cannot be provided on a certified basis, where the customers are not high risk (e.g. PEPs etc) and the documents being provided are in accordance with the standard list of documents as per the PIA AML guide. The acceptance of uncertified documents may be accepted as a policy exception and as such once the current Covid-19 restrictions are lifted, a certified version must be obtained and put on the customer’s file. This subsequent “back capture” requirement will be communicated to the Financial Adviser as applicable when accepting the uncertified copies so that there is awareness of this subsequent follow up that must be honoured by the customer/Financial Adviser in order for the policy to remain in place.

Trusts / Assignments / Power of Attorney

  • Scanned copies of original documents can be accepted in place of originals. If scanned copies are provided these will need to be certified. Where documents cannot be provided on a certified basis, where the customers are not high risk (e.g. PEPs), uncertified copies may be accepted. The acceptance of uncertified documents may be accepted as a policy exception and as such once the current Covid-19 restrictions are lifted, a certified version must be obtained and put on the customer’s file. This subsequent “back capture” requirement must be communicated to the customer or Financial Adviser as applicable when accepting the uncertified copies so that there is awareness of this subsequent follow up that must be honoured by the customer/Financial Adviser in order for the policy to remain in place.

Further update on Discounted Gift Trust (DGT) new business

We have carried out a further review of our underwriting process for DGTs, As a result, PIA will re-commence requesting and chasing for GP reports from Monday 15 June. To summarise our position:  

  • We'll revert back to the standard process existing before COVID 19, where we'll request a GP report and underwrite on that basis.
  • Interim underwriting can be completed based on the information in a declaration of health, if it provides sufficient information.  
  • DGTs can be set up on a nil discount basis - but this option is designed for those cases where the health of the client is sufficiently poor that a discount is not expected.  No underwriting is done for these cases, or it is a decline.  These discounts are not re-visited.

Please also note that the cancellation period of the underlying bond remains the same – the bond can’t be cancelled even if a final discount is different or declined.

We appreciate your support

These are all temporary measures to support the transition to homeworking whilst the Government restrictions are in place. Whilst these measures are in place we will continue to minimise any impact on the strict risk and control guidelines we already have in place around managing our business. 

If you have any questions, please get in touch with your Prudential Account Manager.

Online services

During these uncertain times we can help you manage your clients business online.

You can access a range of online services, from illustrations and new business submission, to valuations and withdrawals. Please visit: https://www.pruadviser.co.uk/online-services/

Product Illustrations Apply online New business tracking Valuations Fund switching  Withdrawals
Prudential International Investment Portfolio

   

   
Prudential International Investment Bond

   

   
Prudential Onshore Portfolio Bond

 

Market Updates and Covid-19 Response

We understand that both you and your clients are facing into unprecedented challenges like never before. Our new hub provides guidance and information to support you through this difficult time.

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc, a company incorporated in the United Kingdom. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.