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Get in touch if you have any questions or need help.
Have client details to hand for quicker calls
To make your call to the adviser service centre as quick as possible, please make sure you have the following client information to hand:
- Your client's policy number
- Your client's surname
- Your client’s date of birth in the following format: “twenty third March nineteen seventy one”
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Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
Product contacts
General contacts
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Alternatively, contact the PruAdviser Helpdesk on 0808 234 5200 or pruadviser.helpdesk@prudential.co.uk
Secure Email System
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Register for our secure email system. Use it to securely send and receive confidential information and documents, such as illustrations and valuations.
Calls may be monitored or recorded for quality and security purposes.
Calls to 0808 numbers are free from a BT landline.
Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.
Calls to 0871 numbers are chargeable.
Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.